Shipping and Returns

Shipping charges

ee full T&C's here.

All shipping charges (within Australia and internationally) are calculated at checkout.

 

Packing

We take great care when packing our lights. All lights are wrapped in double wall bubble wrap surrounded by bio-degradable fill for extra protection. The lights are shipped in heavy duty cardboard boxes marked with fragile tape.

 

Shipping timeframes

Once your order has been dispatched, you will receive an e-mail from us with tracking details. All orders are shipped with an express courier service and will be delivered within approximately 1-3 days Australia wide. International orders will be delivered in approximately 5 days from date of dispatch. 

We work through our orders on a first come, first served basis. If your order is urgent, please contact littleletterlightsco@gmail.com to make alternative arrangements. 

All orders are subject to availability, however please be aware that on occasion, some lights may not be available. If this is the case we will contact you to offer a replacement or refund. 

If you have purchased an in stock light together with a pre ordered light, all items will be shipped together with the pre ordered lights.

 

Pre Orders

Our lights are lovingly made by hand and we do our very best to process pre-orders within the time frame specified. If we are unable to send your order before the advised date, we will contact you to by e-mail. 

 

Warranty

Our lights are covered by a six month manufacturer’s warranty for any faults (not damage or general wear and tear caused by the buyer). Please contact us here if you experience any problems within this time frame.

 

Returns Policy

At Little Letter Lights Co, we take pride in our reputation for quality and will accept non sale item/s for refund or exchange providing that the lights are in their original packaging and have not been used or damaged by you. 

Due to the nature of handmade, each light will vary slightly in appearance, particularly along the the edges where the shape has been cut. These variations are not considered faults.

Please note if you are exchanging an item, Little Letter Lights Co will only cover additional postage costs if the lights are deemed faulty or you were sent an incorrect item.

All returns must be sent to Little Letter Lights Co within 14 days to be eligible for a refund. 

After receiving the returned item, we will refund you via the payment method in which the light was purchased, within 5 business days.

Original shipping charges are not refundable.